Shipping Policy

Order Processing Time
All orders for cues, cases, and accessories are processed within two to three business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
 

Shipping, Risk of Loss, and Title 
When you purchase products from ACPROSHOP for delivery, the risk of loss and title for those physical items pass to you immediately upon our delivery of the package to our third party shipping carrier. ACPROSHOP is not responsible for transit delays, customs holds, or carrier mishandling once the package leaves our facility.
 

Maintenance Shipping and Insurance
For cue maintenance services requiring shipping, the customer is solely responsible for safely packaging the equipment and covering all shipping costs both to and from ACPROSHOP. ACPROSHOP is not responsible for cues damaged or lost in transit to our facility. We strongly recommend that customers purchase adequate shipping insurance and trackable shipping methods for all maintenance submissions.
 

Damages and Lost Shipments
​ ACPROSHOP is not liable for any products damaged or lost during shipping if you do not opt for shipping insurance at checkout. If you received your order damaged, please contact the shipment carrier to file a claim and save all packaging materials and damaged goods before filing.